Warranty & Service Assurance

Every eligible refurbished laptop purchased from PC ADDA® comes with a six-month comprehensive hardware warranty against functional defects arising under normal usage.

Hardware Components Covered

All eligible hardware faults will be resolved through repair or replacement of defective components without additional charges for covered parts or service labour.

Every laptop battery is tested before purchase to ensure reliable everyday performance.

• Batteries carry a three-month limited functional warranty.
• Battery backup is approximately 2 hours under normal usage conditions and may vary depending on the laptop model and battery condition.
• Actual battery backup depends on usage, screen brightness, applications, workload and power settings.
• Battery is a consumable component, and its capacity naturally reduces with regular usage over time.
• Abnormal battery behaviour, sudden battery percentage drops, charging failures or unexpected shutdowns are subject to technical inspection.

Genuine battery faults arising within the warranty period will be addressed through appropriate repair or replacement.

Normal battery capacity degradation is not considered a functional defect.

Our responsibility does not end when your standard hardware warranty expires.

PC ADDA® provides one year of complimentary service support from the date of purchase.

Complimentary Service Includes

• Technical assistance and troubleshooting.
• Hardware fault checking and diagnosis.
• Service labour at no additional charge.
• Assistance with identifying suitable replacement components, wherever required.

After the six-month hardware warranty expires, customers will only be charged for replacement parts, if required.

No additional fault-checking, diagnosis or service labour charges will apply during the one-year complimentary service support period.

Battery replacement after the three-month battery warranty expires will be chargeable, while service labour remains complimentary during the one-year support period.

The warranty does not cover:

• Physical damage, accidental damage, drops or impact.
• Liquid damage, moisture exposure or corrosion.
• External electrical damage caused by voltage fluctuations, power surges or incompatible charging equipment.
• Damage caused by improper handling, misuse or excessive pressure.
• Damage resulting from unauthorised repairs, improper disassembly or incompatible hardware modifications.
• Software corruption, viruses, malware, third-party application issues or data recovery.
• Normal wear and tear, cosmetic deterioration and disclosed signs of previous usage.
• Natural reduction in battery capacity resulting from regular usage.

These exclusions do not affect coverage for unrelated eligible hardware defects or applicable consumer rights.

• Warranty and complimentary service support commence from the date of purchase.
• All warranty claims are subject to device verification and technical inspection.
• Eligible hardware faults will be resolved through repair or replacement of defective components.
• Replacement components may be new or quality-tested refurbished components offering compatible functionality.
• Repair or component replacement does not automatically restart the original warranty period.
• Customers are advised to back up their important files and personal data before submitting a laptop for service.
• Applicable replacement part charges will be communicated to the customer before proceeding with any chargeable repair.
• Service completion timelines may vary depending on the nature of the fault, technical requirements and availability of replacement components.

Our technical support team is always available to assist you with concerns related to your laptop.

Step 1 — Contact Our Support Team

Connect with PC ADDA® through our official phone, WhatsApp or website support channels.

Step 2 — Device Verification

Share your laptop model, serial number or service tag, purchase details and a brief description of the issue.

Step 3 — Technical Inspection

Our technical team will assess the reported issue and determine the appropriate service solution.

Step 4 — Service Resolution

Eligible warranty faults will be resolved through repair or replacement of defective components. For chargeable replacement parts, the applicable cost will be communicated before proceeding.

Customers may visit our Nehru Place store for technical assistance. Customers outside Delhi NCR can contact our support team for suitable service and shipping instructions.

PC ADDA® — Refurbished Laptops | Sales | Service | Upgrades

Phone / WhatsApp: +91 93120 24708 · Chat on WhatsApp ↗

Website: www.pcadda.com

Service Location: Nehru Place, New Delhi, India.

For warranty assistance, technical support or service-related enquiries, please connect with our customer support team.

All warranty and service terms are subject to applicable consumer protection laws in India. Nothing in this policy limits the statutory rights available to customers.